March 18, 2020
To Our Valued Customers:
We hope that this message finds you and your family safe and healthy during this unprecedented time. Our number one priority is the safety of our staff, our clients, business associates and partners, as well as the community in general. We want to share with you some of the steps we have taken to address the COVID-19 outbreak.
Effective today our office is closed until further notice as a precaution and for the safety of our staff and clients. Please rest assured we have prepared for this possibility by having business continuity processes in place in order to enable us to continue maintaining a “business as usual” approach and continue to deliver on our service promise to our clients. While we recognize the current COVID-19 pandemic is still evolving, we have put in-place the following:
- We purchased additional computers and related equipment to enable the balance of our staff, who were not already set up to work remotely, the ability to do so. This is in order to continue business under an extended out-of-office situation. This will allow for our team to e-mail, receive and make phone calls and continue to perform day-to-day service tasks from the safety of their home.
- We will have staff on-site in small groups to continue to receive mail, handle banking and support our work-from-home staff.
- We will be conducting additional office cleaning practices to avoid risk of cross-contamination.
- The company has discontinued all business-related travel & office visits.
- We will be limiting face-to-face meetings, however, we will be available via phone, conference calls, e-mail, virtual meetings, facetime, skype, etc.
- We continue to monitor bills in the legislature, particularly in NJ at this point, that could have a dramatic impact on covering business interruption claims for small businesses effected by COVID-19 and stand ready to submit those claims if/when the time comes.
We appreciate your patience during this time and we want to reaffirm our commitment to delivering the same service standards that you have become accustomed to. If you have any questions please feel free to reach out to me or your account executive.
We hope that you, your families and co-workers remain safe and healthy during this event. We will get through this together.
Warmest Regards,
David J Vozza
President
201.573.1000
